Please note: for archive sale items we currently don't offer returns.

We kindly ask you to follow the steps here to get your return process moving. The order number should start with 100 or with 200, you can find this information in the order confirmation e-mail you received from us, after you place your order.

Orders within the Netherlands, Belgium and Germany can print a free parcel label in our online return process (step 4). This process is connected to the parcel delivery company DPD. Because this parcel label is connected to DPD, the package needs to be dropped off at a DPD Pick-up point.

For international returns (outside the Netherlands, Belgium and Germany) you are not obligated to use DPD as a delivery company. Bring your parcel to your local package      

service and send it to us. Please note that we do not cover the cost of international returns (outside the Netherlands, Belgium and Germany).

Return address

Kings Of Indigo - GWL Twee B.V.

Laan van Westenenk 50

7336 AZ Apeldoorn

The Netherlands

We strive to refund within 14 days after we have received your item(s). You will get a notification once your return is being processed. We credit the amount to your account  

through the original payment method. 

Please check if the parcel has arrived on the address below:

Return address

Kings Of Indigo - GWL Emmen Twee B.V. 

Laan van Westenenk 50

7336 AZ Apeldoorn 

The Netherlands

If so, please contact Customer Service and share the track and trace link with us from the website of the postal service. Please also send us the return form you have downloaded on our return website.

If your parcel did not arrive, we kindly ask you to check this with the postal service that shipped your return. We can only process and refund the order if you can prove that it has reached our warehouse. K.O.I is not responsible for the return shipment. 

In case you've received a wrong item or a defected item, the return or exchange of the item will be completely at our expense. Please follow the usual procedure of returning the item. In case you’d like to exchange the item, you need to return it first and then order the item again in the right size. Indicate which item(s) you've received incorrectly or with a  defect and which item you still wish to receive. Please also reach out to our Customer Service.  

Unfortunately, it's not possible to exchange an item directly. If you wish to do an exchange, you need to follow the same procedure as when returning an item. You can arrange your return here. 

The cost of return shipping is €5 (ex VAT). We do not offer a refund for initially paid shipping costs, if your order was under 100 € (for more information check out our overview of delivery charges). The reason for this is that we would like to encourage you to make conscious choices about what you are buying. By avoiding unnecessary returns the impact of CO2 emissions on the environment is minimized. To this end we do our best to guide you through our online shop by sharing with you extensive information on the item and model’s size and fit, and by providing you with clear product images and an updated size guide. If you have any questions, you can always reach out to our customer support team via email at support@kingsofindigo.com.

You want to return something you purchased with the Sustainable Fashion Gift Card? No problem. We will give you an individual voucher in the amount of the returned item that you can use for any product on our webshop. In case you would like the money to be paid back to you, you can contact SFGC and your money will be refunded to your bank account.

You have the right to cancel your order within 14 days of purchase. If we receive a written notification of the cancellation within this period we will refund the full amount including possible shipping costs (not covering the cost for return shipping) as soon as we have received the complete order back. The written notification needs to be sent to support@kingsofindigo.com within the specified 14 days from the purchase date and needs to contain the following information: Full customer name and email (associated to the customer account) as well as the order number which can be found int he order confirmation.

In case your order is already shipped, any cancellation will also require you to return your order.  Please check returns.kingsofindigo.com to arrange your return. 

• You may return item(s) that are sold and fulfilled by  www.kingsofindigo.com within 28 days of delivery for  a (full) refund of your garments.
• We cannot accept item(s) without a complete return  form.
• The items(s) should be intact with the original labels  attached.
• The product should not show marks of being worn, such as stains, smell and use damage.